Legal
Last updated: 1 October 2025
We want you to be completely satisfied with your consultation. Please read this policy carefully before booking.
Appointments are scheduled through our third-party scheduling partner. A platform convenience fee may be charged by that platform when you book a slot. This fee is set and collected directly by the scheduling platform — it is not charged by SMS Astrology. For refunds on this fee, please refer to the scheduling platform's own refund policy.
| Cancellation Notice | Refund on Consultation Fee |
|---|---|
| More than 24 hours before appointment | 100% refund |
| Less than 24 hours before appointment | 50% refund |
| No-show (appointment missed without notice) | No refund |
You may reschedule your appointment once at no extra charge, provided you give at least 12 hours' notice before your scheduled time. Reschedule requests can be made via WhatsApp or email.
If we need to cancel your appointment due to astrologer unavailability or any unforeseen reason, you will receive a full refund of the consultation fee paid to us within 5–7 business days.
If your consultation is not delivered as described (for example, a written report that was promised is not provided), please contact us within 7 days of the appointment. We will either re-deliver the service or issue a proportionate refund, at our discretion.
Approved refunds on consultation fees paid to us are processed within 5–7 business days to the original payment method. For refunds of any platform fee charged by the booking platform, contact the platform directly.
Contact us via:
Please include your name, appointment date/time, and the service booked. We aim to respond within 24 hours (business days).